What to do if SNILS is already linked to an old RuID or Gosuslugi account

Question

When registering in RuID, the system indicates that SNILS is already linked to another account. There is no access to the old phone and email. How can I unlink the old profile or restore access?

Answer

This is a question for the technical support of RuID or Gosuslugi. You need to contact support and request to restore access or unlink SNILS from the old profile.

If you cannot contact support without authorization, try the support channels of Gosuslugi, reach out through the MFC, or restore access using your document and SNILS.

Do not publish your SNILS number in open chats and do not share it with others.