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The RUID Simplified Form Is Not Working — What to Do

Gosuslugi and RuID ✅ Answered

Question

The simplified form is showing and not letting me into the RUID system? What should I do? If I don’t understand what the system wants from me? Why is RUID not working? And where should I turn? Which organization in Kazakhstan?

Answer

This question is better addressed to RuID support, as the message about the “simplified form” is related to the operation of the system itself.

What you can do:

  1. Take a screenshot of the message.
  2. Check that the passport data is entered exactly as in the document.
  3. Try a different browser or device.
  4. Submit a request to RuID/Gosuslugi support.

For general questions, you can write to the public Telegram bot @visitrfbot .