How to Restore Access to RuID if the Old Phone Number is Lost

Question

I have the RuID application, but I lost access to the old phone number linked to my SNILS. How can I restore access?

Answer

This is a question for RuID technical support. You need to contact the application support and request to change the number or restore access to your profile.

Prepare your document data, the old phone number, the new number, and screenshots of the error. If access is linked to Gosuslugi or SNILS, support will advise what information is needed to verify your identity.