RuID: passport data does not match
A mismatch in passport data in ruID is one of the common reasons why the entry application is not submitted, is filled out incorrectly, or raises questions during verification. The discrepancy can be anything: an old passport number remains in the profile, the name is written in a different order, the transliteration differs from the machine-readable zone, or there is a typo in the date of birth. The error will not fix itself — it needs to be found and corrected before submitting the application, and if the application has already been sent — act through support.
Briefly: what to do
- Open your valid passport and check each field of your ruID profile against it: surname, first name, number, date of birth, citizenship, expiration date of the document.
- Rewrite your full name in Latin letters from the machine-readable zone of the passport, not from an old visa, translation, or bank application.
- If the passport has been changed, update the data in the profile, then check the ticket, invitation, and other documents — the number must be the same everywhere.
- Before submitting the application, save a draft and verify the data a second time: one extra letter blocks submission or verification.
- If the fields are not editable or the application has already been sent with an error, contact ruID support — the template for the request is below.
- If the same errors exist in the data of the Ministry of Internal Affairs, correct the primary source first, not just the application.
What is considered a mismatch
A mismatch is not just an incorrect passport number. Small details also create a stop for digital verification: an extra or missing space, a different order of first and last names, absence of a middle name, different transliteration, an apostrophe instead of a hyphen, an old surname after marriage, a new passport after replacement, an error in citizenship or expiration date. For a person, this seems insignificant, but automatic verification compares strings character by character and does not “guess” what was meant.
How to correctly verify data
The only sample is a valid passport and its machine-readable zone (the line with characters <<< at the bottom of the main page). Do not transfer your full name from an old visa, notarized translation, contract, or tickets from past trips: the transliteration may be different in them. If the passport is in a foreign language, the translation helps fill in the fields, but check the writing against the original.
It is useful to create a short table on paper: how it is written in the passport, how in the translation, how in the ruID profile, how in the migration documents. This way, you can see exactly where the data diverges and whether they are the same in the ticket and application.
If the passport has been changed
After changing the passport, the error usually appears in the chain: the old number remains in the bank, with the mobile operator, in the data of the Ministry of Internal Affairs, while the new one is only entered in ruID. The application may go through, but questions will arise during border checks. The order is as follows: update the ruID profile, then check the errors in the data of the Ministry of Internal Affairs , the processing of document replacement for foreigners , and access to the phone number linked to the account. Do not throw away the old passport or its copy until you have updated all services: it confirms that the old and new documents belong to the same person.
Where errors most often occur
| Field | Common Error | How to Check |
|---|---|---|
| Surname and First Name | Different order, extra space, apostrophe, hyphen | Compare with the machine-readable zone of the passport and the ticket |
| Passport Number | Old document remains or extra characters | Enter without spaces, as required by the form |
| Date of Birth | Day and month are swapped | Check the date format in the passport and the form |
| Citizenship | Country of residence selected instead of citizenship | Verify against the passport and the list of countries |
| Expiration Date | Issue date indicated instead of expiration | Re-read the field signature in the form |
Template for contacting support
Copy and fill in the blanks: “In ruID, the passport data does not match the current document. Citizenship: ____. Old passport: was/was not. Error in the field: Full Name/number/date of birth/citizenship/expiration date. Entry application: being sent/not being sent, number ____. Please inform me of the official procedure for correction and whether a new application needs to be created.” Attach a screenshot of the profile if the support channel allows it, covering unnecessary personal data.
If the application has already been sent with an error
Save the submission confirmation, then contact ruID support and clarify: can the data in the submitted application be corrected, should it be canceled, or should a new one be submitted? Do not create a second application in parallel without such clarification — duplicate records are more difficult to explain than one corrected one. If the error is repeated in the ticket, invitation, or visa, correct the entire set of documents, not just the application, otherwise, the discrepancy will remain. Before the trip, inform the receiving party and take documents confirming the correct data: new and old passports, name change certificate, translation.
FAQ
Can I correct data in ruID myself?
Profile data can be edited in the personal account. An application that has already been submitted cannot be changed independently — contact support and clarify whether to cancel it or submit a new one. Do not submit a repeat application without waiting for a response: this creates duplicate records.
How to correctly write the full name in Latin letters?
As it is written in the machine-readable zone of the valid passport. Transliteration from an old visa, translation, or bank card may differ, and this is exactly why the data “do not match” during verification.
ruID does not accept the new passport number. What to do?
First, update the data in the profile and log into the account again. If the form still inserts the old number, check if the application has been filled out with old data, and write to support: it is possible that the data has not changed in all related systems.
Do I need to submit a new application after correcting the data?
If the application could not be submitted — correct the profile and fill it out again. If it has already been submitted with incorrect data, first ask support whether to cancel it or correct it, and act according to the official response.
How long does it take to correct?
There is no regulatory time frame: the support response depends on the workload and where exactly the error occurred. Start at least a few days before the trip. If there is a discrepancy in the data of the Ministry of Internal Affairs, the timeframes are longer because the primary source is corrected.
What to do if the error is not only in ruID?
If the passport data is incorrect in the Gosuslugi profile or in migration records, correct them through the appropriate service: profile on gosuslugi.ru — through account settings, Ministry of Internal Affairs data — through a request to mvd.rf . After correcting the primary source, the data in ruID usually pulls through or is updated manually.
How we can help
Describe your situation to a migration law attorney directly on this page: which fields do not match, whether the passport has changed, and at what step the error occurred. We will analyze your case and advise on the course of action for your trip.