RuID QR Code Not Received: What to Do

If you submitted an entry application through RuID but did not receive a QR code, it is important to calmly determine the possible causes and ways to resolve them. Below are common situations and their solutions.

Possible Causes and Solutions

  1. Incorrectly entered data:

    • Check that all data in the RuID app has been entered correctly. Pay particular attention to your passport details: full name, passport number, and date of birth.
    • If you find any errors, correct them and resubmit the application.

  2. Application draft:

    • Make sure that the application has not remained in the “Draft” status. If so, complete the form and submit the application.

  3. Problems with SMS confirmation:

    • Check whether your phone supports receiving notifications from RuID — SMS messages may sometimes be blocked.

  4. Processing delay:

    • Application processing may take from several minutes to 24 hours. If more than 24 hours have passed, you should check for possible errors.

  5. Problems with the app or server:

    • Update the app to the latest version and try submitting the application again.
    • Check your internet connection and disable your VPN if it is enabled.

Support Contact Information

If the QR code does not arrive within 24 hours, we recommend contacting RuID support via the Telegram bot @visitrfbot or contacting operators through @visitrf . They can help diagnose and resolve the issue.

Conclusion

Problems with the RuID QR code are often related to technical errors or incorrectly entered data. Follow the recommendations above to resolve the situation and obtain the required QR code.

Do not forget to save confirmations of all your changes or inquiries; this will be useful in further contacts with support.